The Rainbow front desk was very cordial and professional, telling me that they would refund the last 4 days of my stay When I spoke to them 1 week ago. I was thankful and expressed my thanks to them. I have written and called several times, but have not been contacted in return since then. When I booked the room in February, it was with the understanding that the room was non-refundable. It was nice of them to tell me that they would issue a refund for the Monday through Thursday portion of my booked stay.
However, they did not follow through and actually ISSUE the refund, which is really the more important step, as opposed to TELLING ME that they were going to issue the refund. (kind of like the Seinfeld car reservation story).
Now, the Hotel Manager is on Vacation until Saturday, so I will not be hearing back from her before then, and no one else is authorized to issue refunds from the SpeedWeek packages.
Steve.