I have a situation here that I think you guys could advise on.
I'm based in South Africa as you know. There are international companies with agencies here. Obviously people and product differ.
My first sponsor for my LSR project was 3M South Africa. No money involved but I was promised 100% support on aerospace Epoxy adhesives, tapes and spray adhesives.
There is a limited amount one can use on a car so I haven't been greedy.
I had to sign a disclaimer attached to the agreement to the effect that 3M would not be responsible for any untoward problems, failures related to LSR and their product. They gave me the decals and sew on patches I asked for and all was fine.
A new MD took over and things changed. My liason stopped answering my email, phone calls and visits. I was left in reception for an hour waiting for attention.
I wrote to 3M HQ in the States complaining about the service and within 2 hours I had a response. They would pass on the info to 3M SA. After two weeks I get a short email from the assistant to the MD saying she is aware of my complaint but needed more detail.
I complied but still nothing happened so I write back and the story is that they had dignitaries from overseas and have been too busy.
Today I get email saying that the MD says he's not offering sponsorship at this time. Bear in mind I have a signed sponsorship agreement in my posession. It's not about product but about ethics. What should I do?.