Tom:
Sorry for the problems. I'll try not to sound like I'm making excuses.... but there are a couple of things working against us right now.
The first is that we have a new website under development to address some of the glitches (i.e. being timed out to create an account).
We are also experiencing massive flooding conditions across several counties right now, which is affecting our business and employee's ability to make it to and from work. Essentially, as of tonight, we will be "cut off" from all access to St Louis County, Franklin County, Washington County, Reynolds County, and probably a few others. This is the second "500 year flood" we have seen in the last 2 years. All the interstates, smaller highways, etc. which cross the Meremac River (which feeds into the Mississippi river a few miles from our plant) will be closed, possibly until the weekend. We are in Jefferson County, MO - which is about to become an island.
It's entirely likely that John L will not be able to make it to the plant for the rest of the week. The only viable path is to drive about 120 miles South, cross the Mississippi river near Sikeston, then drive back north 120 miles through Illinois to cross the Mississippi again. Folks who "need" to make that journey will be clogging the highways, I'm sure.
Please send me a PM with the hole saws you are looking for. I'll do my best to grab them tomorrow and set them aside for your order.
For everyone else, I'll just have to ask for your patience until the flood waters recede and we can resume normal business.
Thank you,
Steve.