Landracing Forum
Bonneville Salt Flats Discussion => 2017 and before: SW & WF => SpeedWeek 2014 => Topic started by: edinlr on August 10, 2014, 11:19:35 AM
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Dumb question, but did anyone have any luck with shortening their stay and getting a refund?
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Spoke with Montego Bay hotel management yesterday. Very accomodating and indicted the corporation (Montego Bay, Peppermill, Rainbow), CEO and management are having a meeting Monday regarding how to handle their hotel situation. Don't _ _ _ _ them off. I'm sure they read these postings also..... They were very nice yesterday and understand of our situation. Hold on.........
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A buddy of mine that was flying in Saturday got off with $220 for 1 nights stay at the Nugget which totally surprised him figuring he was going to eat the whole $1100 so there's hope
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Which hotels have you been speaking with?
Thanks.
Chris
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Nugget only charges you for nights stayed.
Part of the team stayed at the Rainbow, and no refund was given. They were going to contact them this week and are what they could get done.
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We are at the Montego Bay.
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I just talked with a manager at the Montego Bay and he thought that refunds would be okayed after the meeting.
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Nugget charged us for one extra day for early cancelation but that's a hell of a lot better than the Big Three.
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Wendover KOA charged us for the full 5 night stay even though we used one. Very matter of fact ( tough nuts) also. We have stayed there for 4 years and that fact did no good. I'm Pee'd off. i will be contacting KOA parent company and look for a different place next year (hotel).
BUMMER!!!!!!!
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How'bout trying the campground behind the Shell station/next to the
Stateline Nugget? They had quite a few racers in there this time around - and I saw a good sized handful of empty spots. I don't know contact information but would guess that calling the gas station or the West Wendover Welcome Center will get you the information you need. Best of luck. Major bummer about the KoA. We stayed there many times in the past and didn't have any issues. I'm glad we aren't going there any more.
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Wendover KOA charged us for the full 5 night stay even though we used one.
Been there--- have that memory---that is why we camp out the first day or 2--after Sunday---we find someone to take us one day at a time at NORMAL rates.
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Wendover KOA charged us for the full 5 night stay even though we used one. Very matter of fact ( tough nuts) also. We have stayed there for 4 years and that fact did no good. I'm Pee'd off. i will be contacting KOA parent company and look for a different place next year (hotel).
BUMMER!!!!!!!
KOA sucks, their electrical system blew my converter on my trailer last year.
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and the handle on my Nugget rooms toilet was backward's. Now that was the sh*ts................. One Run, out.................................
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Bob, come on.. there was an update/warning bulletin on that on the FB site....and the reg internet
site, oh snap.... it may take a few days for the US Mail note to arrive
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I inquired with the Rainbow about the possibility of transferring the unused nights for a date in the future (WOS or WF). I will follow up with a polite call Monday afternoon. It sounded promising.
It will be great if they issue partial refunds or re-scheduled dates. I'm sure that all of us agreed to the "non-refundable" terms when we paid for the rooms, so please be professional when talking to the hotel management.
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It worked for Bret.
FREUD
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Red Garter even did not charge me for Saturday night when I called to cancel at noon on Saturday.
Doug
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Wendover KOA charged us for the full 5 night stay even though we used one. Very matter of fact ( tough nuts) also. We have stayed there for 4 years and that fact did no good. I'm Pee'd off. i will be contacting KOA parent company and look for a different place next year (hotel).
BUMMER!!!!!!!
Here is a response that I elected to send to KOA mngmt on your behalf.
If a few other folks do the same, we might get something done to correct the problem. Even thought hey pretty much have a monopoly; they have to report to someone with a P&l.
Perhaps there are camper (Good Sam?) publications with letter to the editor columns that can be blistered.
"If this is typical behavior, and you allow your franchise holders to commit extortion and robbery; You can bet that as a recent purchaser of a motor home; I'll plan all my trips to avoid your properties, ANYWHERE!
This particular park has a bad reputation,already.
Good to see them living up to prior billing."
Cameradude
New folks
Location: Detached Retina, Rhode Island
Posts: 23
Re: Hotel refunds
« Reply #8 on: August 10, 2014, 05:46:10 PM »
Wendover KOA charged us for the full 5 night stay even though we used one. Very matter of fact ( tough nuts) also. We have stayed there for 4 years and that fact did no good. I'm Pee'd off. i will be contacting KOA parent company and look for a different place next year (hotel).
BUMMER!!!!!!!
Regards and good luck,
Jim
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Super 8 gave us a full refund of unused days :cheers:
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They are in Old Wendover...............
FREUD
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The "Big 3" have a message posted on their website that refund information would be available on Monday. (They just didn't say which Monday).
Since there was no additional information posted on their website, I called the Hotel Manager at the Rainbow, but haven't heard back from her yet.
Steve.
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You could be better off getting a refund than applying it to future dates. Future dates could be 1/2 the price or less.
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You could be better off getting a refund than applying it to future dates. Future dates could be 1/2 the price or less.
Which might mean that I don't have to bunk 7 people in a room intended for 4. :cheers:
Steve.
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Steve -
Call and ask for the manager at the Rainbow. We left Monday, the meeting you spoke of indicated their chief concern was covering Friday, Saturday and Sunday.
We were credited Monday and Tuesday for 2 rooms, which we applied to 1 room during WOS at what amounts to a wash.
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Not so fast midget. you may have just hosed yourself.
Normally the Speedweek rates are ONLY for Speedweek. You might want to check on line to reserve rooms using the W.O.S. dates just for kicks (possibly yourself).
Two years ago I paid $220. for one room at the Peppermill for Speedweek and had a nicer room for the W.F.'s for $39. Yes, $39.
Ol' One Run.......... who seldom gets it right the first time............
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Called MB this morning. We too were credited 2 rooms Monday and Tuesday. Very nice and professional and thanked us for our business and patience. :cheers:
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Steve -
Call and ask for the manager at the Rainbow. We left Monday, the meeting you spoke of indicated their chief concern was covering Friday, Saturday and Sunday.
We were credited Monday and Tuesday for 2 rooms, which we applied to 1 room during WOS at what amounts to a wash.
I did ask for the manager (Esmerelda), was put into her voicemail on 2 occasions, and haven't heard back yet.
Steve.
PS - I saw the Milwaukee Midget Friday night and Saturday morning, but never got a chance to meet you in person.
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hey One Run... get back on your meds....
My math says the Motel 6 didn't give me a refund because I called and moved the room back until the meet canceled, then I called to cancel... Mrs. Kim said she missed us this year and signed me up for my rooms next year.
I guess I will call and stay there for WoS and/or WF
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We have stayed at the KOA almost every year since 1999 (we got a unused room once). Unlike all the Big Three that make their money on Gambing and Food, the KOA only makes their money from people staying on site. If you read the agreements it says no cancelation after three days before Speed Week (if I remember right). Lucy that manages the location (offsite owners) is a great person and loves all the racers and give us alot of slack, like not doing a head count at the sites and somehow the bathroom and shower doors are propped open so even the non-payers can use.
So before you all storm off and 'write your congressmen' about how terrible the KOA is, they are way ahead of the Bend, the museum site and hills above the Bend. And where are you going to dump your 'tanks' after your 'free sites' at the Bend?
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I just spoke to Esmerelda at Rainbow. As indicated above, they are refunding Monday, Tuesday, Wendesday, and Thursday night's stays.
I will re-book ASAP for WOS!
She was very professional, and I am pleased with the outcome.
Steve.
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The Montego is refunding nights if you checked out at the front desk, meaning they knew about it. They charged me the first 3 nights and refunded to my card the other 3 nights without any argument :-)
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I just booked a double-king at Montego Bay for Thursday night through Tuesday checkout for just a little bit more than my "leftover" refund from Rainbow.
Like Milwaukee Midget said - it was pretty much a wash (except for the highway robbery room tax, convenience tax, toilet paper tax, leaving town tax, and every other kind of add-on tax associated with hotel rooms.)
Steve.
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Say, "Thanx, Stan."
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Thanx, Stan.
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Not so fast midget. you may have just hosed yourself.
Normally the Speedweek rates are ONLY for Speedweek. You might want to check on line to reserve rooms using the W.O.S. dates just for kicks (possibly yourself).
Two years ago I paid $220. for one room at the Peppermill for Speedweek and had a nicer room for the W.F.'s for $39. Yes, $39.
Ol' One Run.......... who seldom gets it right the first time............
The total credit for the 2 nights in question for two rooms came to about $440.00. The breakdown of the charges were what I had agreed to in February - the higher prices on the weekend, lower prices during the week.
It makes sense when their normal weekend night rate is $129.00, then get's progressively less expensive starting Monday, when it drops to $49.00.
And during WOS, they accept a 24 hour cancellation.
If I had felt cheated by the arrangement, I wouldn't have signed up in February. That they bent is, in my mind, an indication of good faith on their part that I didn't really expect.
They worked with me in a crummy situation for everybody, and I'll give them the benefit of the doubt and my business for WOS.
Had they stuck to their guns on the policy, I'd have found another place.
Say, "Thanx, Stan."
Thanx, Stan.
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All I can say on this subject is thanks Wayno.....
And no thanks to Hughey........
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I agree with the above comments about the refunds. I doubt AMEX would have gone in my favor given that I paid back in the winter. Assuming Montego Bay gives me a refund, I won't hesitate to go back next year.
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First I want to thank all the volunteers who make Speedweek possible. I'm sure it is just as disappointing for them as it is for the racers when the event is canceled. We had a great time in the Montego parking lot and met some good people. As for the hotel refunds, I think what they did for me was weak suck. They didn't get hurt financially if this was their typical resolution to the "Speedweek package" problem. I had two rooms for Friday-Tuesday, we stayed Friday nite and Saturday nite and checked out at 6am on Sunday. Just found out they are refunding me $262 per room. I know the rates are higher on premium nites but the math still works out this way: Friday-Tuesday package, $1177 per room. stayed Friday and Saturday, checked out Sunday am, refund for unused nites, $262 per room. That means Friday and Saturday cost $457.50 per room per nite. I've stayed there for 4 years, I'll probably stay there again, but I expected about twice as much as they came up with.
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Azgearhead, you might give Montego another call and ask them to run through the math with you. Seems like they've only given you credit for the last two nights, the nights of Monday & Tuesday. As you mentioned, they do charge different rates per day, based on the day of the week. When I booked my rooms, their rates were $259/night for Friday thru Sunday nights, $129 for Monday nights and $109 for Tuesday night. Those rates plus the Resort fee + taxes made the same $1,177.40 you had. I had two rooms with staggered days, one vacated on Sunday morning (same as you) and one vacated on Monday morning. I was given credit for all days + some or all of the fees/taxes (I didn't calculate all to the penny).
Something's not right with your numbers. Check it out, and let us know how it works out.
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I checked out of the Rainbow on Saturday afternoon (after checkout time), so technically I was there for Saturday night. They charged me for Friday, Saturday, and Sunday, which is perfectly reasonable in my mind (less than 24 hours notice).
When I paid for the room back in February, it was with the understanding that the rooms were non-refundable.
I am more than satisfied with being refunded for Monday through the following Thursday night, and will be returning for WOS (weather permitting).
Steve
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As I stated, the refund I received was for Monday and Tuesday. Even though I checked out sunday at 6, they charged for sunday nite and that's why the refund ($262) was such a small percentage of the $1177 total. Always wondered about the "non-refundable" part of Speedweek package - and here I am. I think the MB management did make an effort to resolve the refund situation (they could have said no) but with all gaming entities, the house has the advantage. Otherwise they wouldn't stay in business. BTW- any news on an extended World Finals?
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If any of you remember Robin Williams (RIP) playing Popeye you may remember him coming ashore at the begining of the movie. Everything had a tax....That's how I feel here in Cali and when I check into a room anywhere in the country........JD
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When Hotel Taxes are on a local ballot, they almost always pass, because it's those "Out of Towners" who have to pay the taxes.
No matter where you stay, the Hotel Taxes are ridiculous.
Steve.
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Azgearhead in your first posting you said you checked out 6 a.m. Sunday, in which case they should refund for Sunday night. But if you checked out 6 p.m. then their refund would be correct. I checked out Sunday a.m. and did get refund for that (Sunday) night.
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I just checked my AMEX account - the credit from the Rainbow has posted.
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Azgearhead in your first posting you said you checked out 6 a.m. Sunday, in which case they should refund for Sunday night. But if you checked out 6 p.m. then their refund would be correct. I checked out Sunday a.m. and did get refund for that (Sunday) night.
Just talked to the MB secretary. The refund criteria was set up for SW packages, which are 5 nites. Even though I checked out Sunday at 6 AM, I was charged for Sunday nite. If I had stayed Thursday nite as well, they would have refunded Sunday nite. Its like they wanted at least 3 nites worth of revenue out of the 5 day package. Clear as mud right? Anyway I'm done Fording around with it-time to get back to racing. The world finals has been extended three days. :cheers:
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OK, I did have a Thursday night stay on that one room. Yes, clear as mud...and now
Back to racing!
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Just want to give the Nugget credit - as I had room reservations from Thursday before the meet through the next Thursday night (about $1500), checked out on Saturday AM - they only charged me for the two nights I stayed - nothing more. The total charge was $330.
The Nugget is not an inexpensive place to stay (none of the big hotels are), but when you have an issue (like coming in late, or leaving early), they make an effort to accommodate you - which is why I continue to stay there.
I will be back at the Nugget in the future - for the race in September . . . or next SW.
B&S
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I'll add my kudos to the Nugget. We were booked for five nights and left after two. No problems. No hassle. We will be back.
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I called the rainbow as soon as i found out the event was cancelled. I told i wanted to cancel my reserevation. She gave me a cancellation confirmation number. Said she would call me about the money. She did call and i am getting about half my money back. Better than nothing.
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The manager at the Rainbow told me how much she was crediting my account, but I haven't seen it appear on my online CC statement yet.
Steve.
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Montego Bay refunded my unused days without any problem the same day I checked out. Very nice on their part as they really did not have to do it. When you buy a season ski pass there is no guarantee they are going to to have snow. We all had a choice to buy the package or not. Same deal....Might write them an "Thank YOU" note. Rich
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The Rainbow front desk was very cordial and professional, telling me that they would refund the last 4 days of my stay When I spoke to them 1 week ago. I was thankful and expressed my thanks to them. I have written and called several times, but have not been contacted in return since then. When I booked the room in February, it was with the understanding that the room was non-refundable. It was nice of them to tell me that they would issue a refund for the Monday through Thursday portion of my booked stay.
However, they did not follow through and actually ISSUE the refund, which is really the more important step, as opposed to TELLING ME that they were going to issue the refund. (kind of like the Seinfeld car reservation story).
Now, the Hotel Manager is on Vacation until Saturday, so I will not be hearing back from her before then, and no one else is authorized to issue refunds from the SpeedWeek packages.
Steve.
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Hi, Steve -
Esmerelda told me it would take one to two weeks - thus my surprise when it appeared on my credit card statement last week.
I'd make that call on Saturday - sorry to hear you're getting the run-around.
And I will see YOU in about 18 days! :cheers:
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I had good luck at the MB. they refunded the days not stayed AND gave a break on the days stayed. I'll stay there again. :cheers: